1#Provide Housekeeping Service To Customer
*Laundry Work Shop
Laundry work shop type of production :
1.Linen laundry work shop
2.Guest laundry work shop
3.Hospital laundry work shop
*Laundry work shop location:
1.Inhouse laundry
2.Outside laundry
3.Mix laundry
*Guest laundry service
Type of service :
-Express laundry service – 4 hours service
-Same day service – 12 hours service
-Regular service / Next day service – 24 hours service
-Two days service
*Handle Guest Laundry In The Room
Steps :
1. Check Laundry list :
* Room number
* Guest name
* Guest signature
* Quantity of cloth
2. Inform Housekeeping Office
3. Put laundry bag at safe area
4. Hand over to laundry valet
Linen Service :
-Delivering clean linen to pantry
-Receiving dirty linen from rooms / outlet
-Inventory linen
Uniform Service :
-Provide clean uniform for staff
-Receiving dirty uniform from staff
-Repair uniform
*Baby sitting service
Rules :
-Reservation 24 hours before
-Children are in a good condition
-In the room, provide : children food, drink, -toys, parent phone number.
-Baby sitter are hotel staff or from other baby sitter company.
-Baby sitter has to know the basic skill and knowledge how to take care baby / children.
-Fee for baby sitter can be hourly / day.
-Form baby sitting must signed.
2#Room Status
Steps to clean guest room
Set up trolley
Enter the room
Turn on electricity and check
Open curtain
Clear up room service items, collect guest laundry or lost and found items
Clear up rubbish
Pour toilet bowl chemical
Strip bed linen and towel
Make the bed
Wash rooms crockeries and cutleries
Clean up wash basin
Clean up shower / bath tub.
Clean up toilet bowl
Replanish bath amenities and towel
Clean up bath room floor
Dusting furniture
Replanish room amenities
Vacuuming the floor
Double check
Turn off electricity and close the door
Selecting linen
Sheet
Duvet cover
Pillow case
Bath towel
Hand towel
Face towel
Bath mat
Osibori
Bathrobe
Bed size :
200 x 200 cm – super king
180 x 200 cm – king size
160 x 200 cm – queen size
140 x 200 cm – queen size
120 x 200 cm – twin size
100 x 200 cm – twin size
100 x 200 cm – extra bed size
Holliwood bed – double twin size
Selecting guest supplies
Bath gel / shower gel / bath foam
Body lotion
Shampoo
Conditioner
Hand soap
Bath soap
Tooth brush / dental kit
Shower cap
Sanitary bag
Vanity kit : cotton bud, cotton pad ( make up remover ), emery board.
Sewing kit
Shaving kit
Comb
Shoe shine
letter head
Envelope
Note pad
Pen / pencils
Tea, coffee, creamer, sugar, brown sugar.
Coaster, stirrer, mineral water
Slipper
Clean and clear up room
Sequance of room cleaning :
Turn on electricity and check it.
Open curtain
Clear up rooms service equipment / collect guest laundry or lost and found
Clear up rubbish
Pour toilet bowl chemical
Make up the bed
Stripping linen
Checking condition of bed and linen
Linen spot
Clean linen
Bed making
Bathroom cleaning
Collecting dirty towel
Cleaning waste bin
Wash glassess, ashtray, etc
Cleaning mirror, wash basih, vanity counter
Cleaning shower room / bathtub
Cleaning bidet, toilet bowl
Replanish bath amenities and towels
Cleaning floor
Living Room cleaning
Dusting
Curtain, window, balcony
Wall fitting, decoration
Reset electricity equipment
Replenish guest supplies
Rodent and pest
Damage items
Missing items
Suspicious items
Storing
Cleaning equipment
Storing cleaning equipment
Re-order supplies
Re-stored supplies
3#KESELAMATAN KESEHATAN KERJA ( K3)
Manfaat K3 Dihotel
Menghindari / mengurangi kecelakaan kerja
Mencegah penyakit akibat kerja.
Meningkatkan produktifitas kerja
Memberikan rasa aman dan nyaman.
Menimbulkan kepercayaan tamu kepada hotel
Melindungi asset hotel
Meningkatkan nilai jual hotel
Pencegahan kecelakaan pada kerja
Pendekatan energi, contoh suara bising mesin.
Pendekatan manusia : Pelatihan, promosi K3, audit, pengawasan
Pendekatan teknis : kondisi fisik alat, sistem pengaman alat, rancang bangun.
Pendekatan administrasi : pengaturan waktu kerja, mengatur prosedur kerja, penyediaan alat keselamatan.
Pendekatan manajemen : menerapkan program K3 di perusahaan.
Hygine in room
Put clean linen and towel on clean surface ( tables / chairs / bed )
Close the toilet bowl cover when flushing
Clean cotton mop using mop bucket wringer
Using hand glove when clean toilet bowl
Cleaning dishes ( glasses, spoon, plates, etc ) at wash basin using different sponge with bathroom sponge.
Install waste hamper cover at trolley.
Change all bed linen and towel after guest check out
Clean room properly as standard.
Separate spot linen from others
Clean up any surface in the room from spot.
Using hand glove / masker if guest has disease
Using hand glove when clean up blood
Always clean up remote control, door handle, swith lamp, phone
Clean up the room air if smell not good – ozonizer / special chemical
Preventive maintenance : AC
Room cleaning project : wash curtain, shampooing carpet / sofa, polishing marble, wash bedpad / blanket / skiriting etc
Thank you
Ok
BalasHapusGood